Career & Education
As well as a more formal résumé / CV this page contains links to employers and educational establishments, as well as more details on my career history than is normally found on a résumé.
The formal résumés contain no links and the conventional level of information. The Less formal career history contains more links as well as drill down to more detail.
Less Formal Career History
Headlines
- Director of Change Management
- Responsible for Business Development through acquisitions and organic projects
- Manages the Strategic & Business Planning processes
- Includes financial business modelling and investment opportunity appraisal
- Oversees project management and leads strategic initiatives
- Line management responsibility for IS, Call Centre Support and Business Intelligence (BI)
- Bottom line focused:
- Prioritises needs by reference to business strategy
- Identifies revenue generating and cost saving opportunities
- Delivers Projects & IS Solutions focused upon return on investment (ROI)
- Delivers IT Infrastructure based on total cost of ownership (TCO)
- Expertise:
- Personal project management experience of Change Management, Business Intelligence (BI), Customer Relationship Management (CRM), end to end Supply Chain operations & profitability analysis, Business Planning, Business Processes, Space/Merchandise Planning and e-Commerce & e-Collaboration
- Highly analytic with strong organisational, and relationship building skills
- Experience includes:
- A&M commercial analysis, operational planning, and operational & IS integration
- Developing and running business planning framework
- Business process improvement
- IS department organisational restructuring, with focus upon cost minimisation and processes to align IS strategy and operations with business strategy and operations
- Call Centre Telephony, ERP, CRM, Finance, Logistics, Data Warehousing and Workflow systems selection, implementation, operation and exploitation
- Management of outsourcing relationships and internal resources
- Background:
- Industry experience is retail/supply chain, although skills and disciplines are generic
- Also business consulting experience within the software industry
- Operated as an internal consultant, external consultant and line manager
- Employers:
- PC World Business (Dixons Group plc)
- Armature – software solutions to the retail industry: Business Consultant
- Iceland Group plc: Head of Decision Support
- The Boots Company plc: commercial finance roles on systems delivery projects
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